summer 2020
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Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
- Designated accessible parking near an accessible entrance that is specifically marked
- Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Accessible path of travel and accessible style tables/booths
- Multiple floors with an elevator that is large enough for a 180* turn with a mobility device (minimum 1.50-metre diameter)
- Rooms for guests using mobility devices
- Accessible route to accessible rooms
- Lever type handle on entrance door
- Lowered room controls (light switches, temperature controls)
- Additional guest rooms have visually or hard of hearing features
- Lever style faucet controls
- Bath bench or chair with backrest
- Shower chair with backrest (fixed or portable) within reach of controls
- Grab bars at toilet
- Lowered mirror at sink vanity
- Handheld showerhead with lever controls
- Roll-under sink minimum roll under height 684 mm
- Raised toilet - 430-480 mm above floor with grab bars
- Fixed maximum hot water temperature
- No threshold roll-in shower
- Fixed grab bars in shower
Vision
- Audible alarm and/or public service system
- Multiple lighting options to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
Hearing
- Guest rooms have a doorbell flasher
- Business has a visual warning (alarm) system
- Accommodation has a bed shaker alarm system
- Staff are trained to use alternative communication tools such as Apps or text messaging
General
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
- Business has high-speed internet service available for video application use
- Staff have been trained on guide and service dog policies
- Business has a dog relief area on site
Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
