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Fairmont Empress

Hotels, Accessibility

721 Government Street, Victoria, British Columbia, V8W 1W5

Health and Safety Info

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
  • Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
Restroom In Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services
  • Accessible path of travel and accessible style tables/booths
Elevator
  • Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Accessible Guest Rooms
  • Rooms for guests using mobility devices
  • Accessible route to accessible rooms
  • Lever type handle on entrance door
  • Lowered room controls (light switches, temperature controls)
  • Additional guest rooms have visually or hard of hearing features
Accessible Guest Room Bathroom
  • Fixed maximum hot water temperature
  • Roll-under sink minimum roll under height 684 mm
  • Lever style faucet controls
  • Lowered mirror at sink vanity
  • No threshold roll-in shower
  • Shower chair with backrest (fixed or portable) within reach of controls
  • Fixed grab bars in shower
  • Handheld showerhead with lever controls
  • Bath bench or chair with backrest
  • Raised toilet - 430-480 mm above floor with grab bars
  • Grab bars at toilet

Vision

Overall Space
  • Audible alarm and/or public service system
  • Multiple lighting sources to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail

Hearing

Overall Space
  • Guest rooms have a doorbell flasher
  • Business has a visual warning (alarm) system
  • Accommodation has a bed shaker alarm system
  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
High Speed Internet Service
  • Business has high-speed internet service available for video application use

Regarded as a Cond Nast Readers’ Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.

Go-For-Gold
Featured Deal

Go-For-Gold

Available until December 23, 2021

Experience our exclusive Fairmont Gold lounge, daily breakfast and evening canapes, luxury concierge service and more.

See Deal
Kids Rule the Castle
Featured Deal

Kids Rule the Castle

Available until July 20, 2022

Introduce your tiny travelers to the world. Enjoy daily breakfast, scavenger hunt, milk & cookies and more!

See Deal
Island Holiday Staycation Package
Featured Deal

Island Holiday Staycation Package

Available until September 30, 2022

A special package for BC residents! Late checkout, daily hotel credit, complimentary parking and a $75 Visa gift card.

See Deal