Fairmont Empress

Hotels, Accessibility

721 Government Street, Victoria, British Columbia, V8W 1W5

Amenities

Pet-friendly

Check pet-friendly specifics directly with the provider, regarding your requirements.

Fairmont Empress Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking

Designated accessible parking near an accessible entrance that is specifically marked
Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp

Entrance

Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
Entry route has a door that is at minimum 815 mm wide

Restroom In Public Area

Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door

Food Services

Accessible path of travel and accessible style tables/booths

Elevator

Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)

Accessible Guest Rooms

Rooms for guests using mobility devices
Accessible route to accessible rooms
Lever type handle on entrance door
Lowered room controls (light switches, temperature controls)
Additional guest rooms have visually or hard of hearing features

Accessible Guest Room Bathroom

Fixed maximum hot water temperature
Roll-under sink minimum roll under height 684 mm
Lever style faucet controls
Lowered mirror at sink vanity
No threshold roll-in shower
Shower chair with backrest (fixed or portable) within reach of controls
Fixed grab bars in shower
Handheld showerhead with lever controls
Bath bench or chair with backrest
Raised toilet - 430-480 mm above floor with grab bars
Grab bars at toilet

Vision

Overall Space

Audible alarm and/or public service system
Multiple lighting sources to improve visibility
Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail

Hearing

Overall Space

Guest rooms have a doorbell flasher
Business has a visual warning (alarm) system
Accommodation has a bed shaker alarm system
Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan

Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements

Service Dogs

Staff have been trained on guide and service dog policies
Business has a dog relief area on site

High Speed Internet Service

Business has high-speed internet service available for video application use

Unforgettable experiences call for exceptional settings. Perched on Victoria, BC’s picturesque Inner Harbour, Fairmont Empress has been named the #1 Best Canadian Hotel in Travel + Leisures 2024 Worlds Best Awards. This Forbes Recommended and MICHELIN Key property features 431 elegantly appointed guest rooms and suites, the indulgent Fairmont Spa offering signature West Coast treatments, and Q at the Empress, where Pacific Northwest flavours shine alongside an award-winning wine list and locally inspired cocktails. In the heart of the hotel, the world-famous Tea at the Empress is served daily in the Lobby Lounge, set against the backdrop of harbour views.