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Museum of Surrey

Museums & Heritage Sites, Accessibility

17710 56a Ave, Surrey, British Columbia, V3S 5H8

Health and Safety Info

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
  • Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby Or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom In Public Area
  • Designated gender-neutral/family restroom that can also accommodate a support person
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Elevator
  • Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

Overall Space
  • Braille/large print signage for all publicly accessible areas
  • Audible alarm and/or public service system
  • Multiple lighting sources to improve visibility

Hearing

Overall Space
  • Business has a visual warning (alarm) system
  • Staff available on request that can communicate using American Sign Language
  • Staff are trained to use alternative communication tools such as Apps or text messaging
  • Hearing loop technology available

Cognitive & Sensory Friendly

Overall Space
  • Specific times are available for quiet visits to support people requiring low stimuli
  • An on-loan Sensory Kit is available with items such as fidgets, headphones, and a weighted blanket
  • Cognitive- and sensory-friendly information is included on the website
  • Neutral or muted colours that are calming and subdued
  • Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
  • Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
  • Steps and slope changes are clearly marked and lit, and have handrails
  • Fragrance-free areas
  • Designated quiet spaces with comfortable seating for individuals feeling anxious or confused
Signs & Navigation
  • A video or "storybook" guide is available in advance of visits, identifying such things as light/dark, noise and smell stimuli, lineups and security checks, quiet spaces, entrances/exits, restrooms, parking, and quieter times to visit
  • Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
  • Signs are clear and concise, in large, plain font with good contrast between text and background
  • Signs include both text and pictures to help indicate the use of different rooms
  • Signs are well lit
  • Signs have minimal glare or reflection
Restroom In Public Area
  • Entrance and exit are clearly identified on doors (including stalls and back of the main door)
  • Designated gender-neutral/family restroom that can also accommodate a support person

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
  • System in place for guests to contact a staff member for help if required
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Business has a dog relief area on site
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Additional Information

Every person has a place here. We are accessible physically, intellectually, culturally and economically. We are committed to making visitors feel welcome, comfortable and safe. For questions, call 604.592.6956 or email [email protected]

MOS ignites young imaginations and connects Surrey’s diverse citizens and communities. We contribute to community life by celebrating Surreys past, present and future. Our exhibits, programs and events focus on storytelling, diversity, shared experiences and sustainability. We are a family friendly museum – free, interactive and a place of learning. We daresay… even fun!Drop-in to see the feature gallery, the Indigenous Hall, the Surrey Stories Gallery and more community curated displays.We aspire to be accessible in every sense of the word: physically, intellectually, culturally, and economically. If you are looking for a place to connect with family or friends, come to the Museum. We strive to provide you with engaging, fun experiences.