Chateau Victoria Hotel and Suites

Hotels, Accessibility

Accommodation, HotelsVancouver Island, Victoria, Cowichan & Southern Vancouver Island

Chateau Victoria 740 Burdett Ave, Victoria, British Columbia, V8W 1B2

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services
  • Accessible path of travel and accessible style tables/booths
Elevator
  • Multiple floors with an elevator that is large enough for a 180* turn with a mobility device (minimum 1.50-metre diameter)
Accessible Guest Rooms
  • Rooms for guests using mobility devices
  • Accessible route to accessible rooms
  • Entry door is a minimum 815 mm wide
  • Lever type handle on entrance door
  • Easy pull or push door (max 2.3g of force)
  • Lowered room controls (light switches, temperature controls)
  • Space between furniture is a minimum of 900 mm
  • Space on both sides of bed is a minimum 1.5 metre square turning radius
  • Additional guest rooms have visually or hard of hearing features
Accessible Guest Room Bathroom
  • Lever style faucet controls
  • Door is a minimum 815 mm wide
  • Bath bench or chair with backrest
  • Shower chair with backrest (fixed or portable) within reach of controls
  • Grab bars at toilet
  • Lowered mirror at sink vanity
  • Handheld showerhead with lever controls
  • Roll-under sink minimum roll under height 684 mm
  • Raised toilet - 430-480 mm above floor with grab bars
  • Bathtub with grab bars
  • Fixed grab bars in shower

Vision

  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights
  • Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons

Hearing

  • Accommodation has closed captioning on TVs/video boards

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
Additional Information

The Chateau Victoria has two rooms equipped with amenities mentioned on this site. To ensure we can accommodate all your needs, please call our reservations staff directly at 1-800-663-5891

Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. By remaining an independent property, we stay true to our founder, Mr Clive Piercy`s wish to treat every guest with personal attention that is so hard to find elsewhere. To this day, we remain true to those origins in all that we do – from supporting local farmers to sponsoring local events while remaining true to our oath that guest safety & comfort remains our primary goal. Our rooftop restaurant has been voted in the top ten restaurants with a view in BC ( Opening June 10, 2020), and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world 4 times. Watch for the Clive’s pop up this summer. Experience the best of Victoria through a truly local hotel. Please visit our website for any Travel Advisory notices