829 McCallum Road, Langford, British Columbia, V9B 6W6
Four Points by Sheraton Victoria Gateway Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Parking
Designated accessible parking near an accessible entrance that is specifically marked
Entrance
Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
Entry route has a door that is at minimum 815 mm wide
One or more entry points are automated
Lobby Or Reception Area
Lowered counter at the reception or ticket desk
Restroom In Public Area
Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services
Accessible path of travel and accessible style tables/booths
Accessible Guest Rooms
Rooms for guests using mobility devices
Accessible route to accessible rooms
Entry door is a minimum 815 mm wide
Lowered "spyhole" in door
Lever type handle on entrance door
Lowered room controls (light switches, temperature controls)
Lowered hanging space in closet
Accessible Guest Room Bathroom
Insulated pipes under sink vanity, where these pipes are exposed
Lever style faucet controls
Shower chair with backrest (fixed or portable) within reach of controls
Fixed grab bars in shower
Handheld showerhead with lever controls
Raised toilet - 430-480 mm above floor with grab bars
Vision
Overall Space
Braille/large print signage for all publicly accessible areas
Audible alarm and/or public service system
Multiple lighting sources to improve visibility
Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
Overall Space
Accommodation has closed captioning on TVs/video boards
Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
Overall Space
Neutral or muted colours that are calming and subdued
Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
Minimal visual clutter and obstacles
Nonslip floor surfaces with minimal reflection
Steps and slope changes are clearly marked and lit, and have handrails
Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
Background noise is minimal, and alarms or auditory cues are on a low frequency
Staff are available to accompany guests through the venue as a guide, and to describe the sights
Signs & Navigation
Signs are clear and concise, in large, plain font with good contrast between text and background
Signs include both text and pictures to help indicate the use of different rooms
Signs are well lit
Signs have minimal glare or reflection
General
Emergency Plan
Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
System in place for guests to contact a staff member for help if required
Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
Staff have been trained on guide and service dog policies
Business has a dog relief area on site
High Speed Internet Service
Business has high-speed internet service available for video application use
Have a memorable stay at Four Points by Sheraton Victoria Gateway, our hotel near popular Langford sites. Royal Roads University is a short drive away, as are the golf courses at Bear Mountain Resort and the hiking trails at Thetis Lake. Return from Western Canada activities to Metropolitan Bar + Grill, serving delicious meals with fresh ingredients. If the weather is warm, stop by The Rooftop Patio at the Met for selections of beers alongside superb views of Langford, BC. Our refreshing indoor pool is heated for year-round swimming, while our fitness center is open 24 hours a day to help you stay active as you travel. Are you interested in hosting a large conference or a beautiful wedding? We offer a stylish ballroom with banquet seating for up to 350 guests. In your room, enjoy free Wi-Fi, premium movie channels, and work desks with ergonomic chairs. As the sun sets over Victoria, Canada, sink into a soft bed and enjoy a peaceful night’s sleep at Four Points by Sheraton Victoria Gateway.
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