Chemainus Visitor Centre

Visitor Centres, Accessibility

Visitor CentresChemainus, Vancouver Island, Cowichan & Southern Vancouver Island

102-9799 Waterwheel Crescent Waterwheel Square, Chemainus, British Columbia, V0R 1K0

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Braille/large print signage for all publicly accessible areas
  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Accommodation has closed captioning on TVs/video boards
  • Business has a visual warning (alarm) system
  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Additional Information

Parking is large enough for a van; not specifically marked. Dogs are welcome. Website being updated - will have accessibility information there.

2020 is the year to take the time and explore our own back yard! If you’re in need of some BC travel inspiration, come speak to one of our trained Visitor Services Counsellors at our socially distanced greeting table! We have plenty of information for communities all over British Columbia. Our Visitor Centre is located in the beautiful Waterwheel Park right in the heart of Chemainus. We are moments away from our world-famous mural project, live theatre productions, carriage rides, beach access, shopping, accommodations, parks, trails, and so much more! Here in Waterwheel Park we provide access to public washrooms, free WIFI, electric vehicle charging stations, faxing services, booking assistance, and an abundance of regional travel information. Consult with one of our trained Visitor Services Counsellor’s today.