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Vancouver Aquarium

Attractions, Accessibility

845 Avison Way, Stanley Park, Vancouver, British Columbia, V6G 3E2

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby Or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom In Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services
  • Accessible path of travel and accessible style tables/booths
Elevator
  • Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

Overall Space
  • Audible alarm and/or public service system
  • Multiple lighting sources to improve visibility
  • Audio description headsets available for presentations, films or movies
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Hearing

Overall Space
  • Accommodation has closed captioning on TVs/video boards
  • Business has a visual warning (alarm) system
  • Staff available on request that can communicate using American Sign Language
  • Hearing loop technology available

Cognitive & Sensory Friendly

Overall Space
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

General

Supporting Programs
  • Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount
Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
Additional Information

We work with PADS (Pacific Assistance Dogs) and offer accessibility rates and loaner wheelchairs. We also have a focus on autism and offer guests a comfort kit that includes blanket, fiddler toys. There is also a family/quiet room for guests’ use.

Learn More

With over 60,000 amazing aquatic creatures at the Vancouver Aquarium, what will you see today? Stop by and say hi to the adorable sea otters, or come see the mesmerizing jellyfish. Enjoy daily sea lion, otter and penguin experiences, as well as the free-roaming animals found in the popular Amazon gallery. And make sure to visit the Treasures of the BC Coast gallery to discover the unique and breath-taking animals that live in BCs local waters, including Ceph Rogen, the Pacific Octopus. You can also immerse yourself in the 4D Experience Theatre, which combines the high-definition excitement of a 3D film with thrilling sensory effects! The Vancouver Aquarium is an Ocean Wise initiative, a non-profit society dedicated to the conservation of aquatic life. Your visit to the Aquarium directly contributes to its conservation, education and research programs. Find out for yourself why the Vancouver Aquarium is one of the worlds favourite aquariums!