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Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby Or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom In Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services
  • Accessible path of travel and accessible style tables/booths
Activities & Transportation
  • Pathways are hard packed surfaces with a maximum slope 5%
  • Transportation (e.g. sightseeing bus, train, ferry, aircraft) equipped with a lift or roll in

Vision

Overall Space
  • Braille/large print restaurant menus, brochures and documents available
  • Audible alarm and/or public service system
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail

Hearing

Overall Space
  • Staff are trained to use alternative communication tools such as Apps or text messaging

Cognitive & Sensory Friendly

Overall Space
  • Minimal visual clutter and obstacles
  • Steps and slope changes are clearly marked and lit, and have handrails
  • Fragrance-free areas
Signs & Navigation
  • Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
  • Signs are clear and concise, in large, plain font with good contrast between text and background
  • Signs include both text and pictures to help indicate the use of different rooms
  • Signs are well lit
  • Signs have minimal glare or reflection
Food Services
  • Menus use large, plain fonts and simple descriptions, with minimal visual stimuli

General

Supporting Programs
  • Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount
Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
  • System in place for guests to contact a staff member for help if required
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Business has a dog relief area on site
Learn More