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Gateway Theatre

Theatre & Performing Arts, Accessibility

6500 Gilbert Rd, Richmond, British Columbia, V7C 3V4

Gateway Theatre Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby Or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom In Public Area
  • Designated gender-neutral/family restroom that can also accommodate a support person
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Elevator
  • Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

Overall Space
  • Audible alarm and/or public service system
  • Multiple lighting sources to improve visibility
  • Audio description headsets available for presentations, films or movies
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Hearing

Overall Space
  • Business has a visual warning (alarm) system
  • Hearing loop technology available

Cognitive & Sensory Friendly

Overall Space
  • Specific times are available for quiet visits to support people requiring low stimuli
  • An on-loan Sensory Kit is available with items such as fidgets, headphones, and a weighted blanket
  • Neutral or muted colours that are calming and subdued
  • Minimal visual clutter and obstacles
  • Nonslip floor surfaces with minimal reflection
  • Fragrance-free areas
  • Designated quiet spaces with comfortable seating for individuals feeling anxious or confused
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights
Signs & Navigation
  • Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
  • Signs are clear and concise, in large, plain font with good contrast between text and background
  • Signs are well lit
  • Signs have minimal glare or reflection
Restroom In Public Area
  • Designated gender-neutral/family restroom that can also accommodate a support person
Food Services
  • Menus use large, plain fonts and simple descriptions, with minimal visual stimuli

General

Supporting Programs
  • Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount
Emergency Plan
  • System in place for guests to contact a staff member for help if required
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Learn More

Gateway Theatre enriches the quality of life in Richmond and surrounding communities by creating outstanding professional theatre. Each season, we offer six award-winning plays & a fantastic mix of comedy, drama, and musical.

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