Maps

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

Hotels, Accessibility

Metrotown (Burnaby), an IHG Hotel 4405 Central Blvd Beside Metrotown Shopping and Entertainment Complex, Burnaby, British Columbia, V5H 4M3

Health and Safety Info
Check pet-friendly specifics directly with the provider, regarding your requirements.

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Food Services
  • Accessible path of travel and accessible style tables/booths
Elevator
  • Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Accessible Guest Rooms
  • Rooms for guests using mobility devices
  • Accessible route to accessible rooms
  • Entry door is a minimum 815 mm wide
  • Lowered "spyhole" in door
  • Lever type handle on entrance door
  • Easy pull or push door (max 22 newtons or 2.24 kilograms-force)
  • Lowered room controls (light switches, temperature controls)
  • Lowered bed height (550-600 mm)
  • Space between furniture is a minimum of 900 mm
  • Additional guest rooms have visually or hard of hearing features
Accessible Guest Room Bathroom
  • Door is a minimum 815 mm wide
  • Roll-under sink minimum roll under height 684 mm
  • Lever style faucet controls
  • Lowered mirror at sink vanity
  • No threshold roll-in shower
  • Shower chair with backrest (fixed or portable) within reach of controls
  • Fixed grab bars in shower
  • Handheld showerhead with lever controls
  • Bath bench or chair with backrest
  • Raised toilet - 430-480 mm above floor with grab bars
  • Grab bars at toilet

Vision

Overall Space
  • Audible alarm and/or public service system
  • Multiple lighting sources to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Hearing

Overall Space
  • Accommodation has closed captioning on TVs/video boards

Cognitive & Sensory Friendly

Overall Space
  • Specific times are available for quiet visits to support people requiring low stimuli
  • Neutral or muted colours that are calming and subdued
  • Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
  • Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
  • Minimal visual clutter and obstacles
  • Nonslip floor surfaces with minimal reflection
  • Steps and slope changes are clearly marked and lit, and have handrails
  • Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
  • Fragrance-free areas
  • Designated quiet spaces with comfortable seating for individuals feeling anxious or confused
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights
Signs & Navigation
  • Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
  • Signs are clear and concise, in large, plain font with good contrast between text and background
  • Signs are well lit
  • Signs have minimal glare or reflection

General

Emergency Plan
  • System in place for guests to contact a staff member for help if required
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Business has a dog relief area on site
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Learn More

Refreshed, central and relaxed! Our Vancouver area accommodations are directly adjacent to Metropolis at Metrotown, the second largest shopping complex in western Canada with over 400 stores. The Metrotown Skytrain transit station is directly across the street and that means easy access to YVR, Olympic Cauldron at Jack Poole Plaza, Science World and Vancouver Art Gallery. Our hotel’s location is ideal for corporate guests looking for Greater Vancouver accommodations close to Metro towers 1, 2, 3 and the many Business Centres in Burnaby. For meetings, we have over 5,000 square feet of meeting space, with catering and A/V equipment available. Leisure visitors will find our location extremely convenient. The attractions in Vancouver, such as the Capilano Suspension Bridge, Granville Island, Gastown and Stanley Park, are a short drive. You will enjoy all the excellent amenities we offer at our hotel.