Westbank Museum & West Kelowna Visitor Centre

Visitor Centres, Accessibility

Visitor CentresOkanagan Valley, Thompson Okanagan, West Kelowna

2376 Dobbin Rd, West Kelowna, British Columbia, V4T 2H9

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Multiple lighting options to improve visibility
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site

**COVID -19 update** The Westbank Museum currently remains closed. The Visitor Centre is open. We will be assisting guests outside until further notice. Thank you and stay safe! We are a community museum as well as a Visitor Information Centre. We strive to promote our community’s history and to give visitors outstanding service!