Rock Creek Visitor Information at Riverside Centre Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Entrance
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Designated gender-neutral/family restroom that can also accommodate a support person
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Key activities are accessible to guests using mobility devices
- Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
- Pathways are hard packed surfaces with a maximum slope 5%
Vision
Overall Space
- Audible alarm and/or public service system
- Multiple lighting sources to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Cognitive & Sensory Friendly
Overall Space
- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
- Minimal visual clutter and obstacles
- Nonslip floor surfaces with minimal reflection
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
- Designated gender-neutral/family restroom that can also accommodate a support person
General
Emergency Plan
- System in place for guests to contact a staff member for help if required
- Staff have been trained on guide and service dog policies
- Business has high-speed internet service available for video application use
The Visitor Information & Servicing is located within the Riverside Centre. We are here to help you find what you’re looking for when you are at the crossroads of Boundary Country! Stop in and say hello, use the washroom, stretch your legs, look at local art and get grounded in a slower pace world. Please follow all signage.
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