Kelowna Visitor Centre

Visitor Centres, Accessibility

Visitor CentresKelowna, Okanagan Valley, Thompson Okanagan

238 Queensway Avenue, Kelowna, British Columbia, V1Y 6S4

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Braille/large print signage for all publicly accessible areas
  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging
  • Hearing loop technology available

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
Additional Information

The Kelowna Visitor Centre is a pedestrian access facility and while there is no accessible parking on site, there is marked accessible parking within a 2 city-block radius.

Learn More

On Sunday, June 28, 2020, Tourism Kelowna will be celebrating two milestones at the Kelowna Visitor Centre—the centre’s two-year anniversary as well as the launch of the next phase in our COVID-19 re-opening plan. As of June 28, the hours of operation for the Kelowna Visitor Centre and its online servicing will be expanded to 9:30 a.m. to 6 p.m. every day.