Kelowna Visitor Centre

Visitor Centres, Accessibility

Visitor CentresKelowna, Okanagan Valley, Thompson Okanagan

238 Queensway Avenue, Kelowna, British Columbia, V1Y 6S4

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Braille/large print signage for all publicly accessible areas
  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging
  • Hearing loop technology available

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
Additional Information

The Kelowna Visitor Centre is a pedestrian access facility and while there is no accessible parking on site, there is marked accessible parking within a 2 city-block radius.

Learn More

The Kelowna Visitor Centre is Kelowna’s official travellers’ resource. Tourism Kelowna’s Visitor Experience Team can assist you with many services including making reservations for accommodations, attractions, and tours. The team can also offer suggestions and insider tips for local ‘must-sees’ to make your visit to Kelowna unforgettable. A variety of souvenirs, local products, and artwork are also available for purchase. The centre is pedestrian access only. Parking for passenger vehicles is located nearby on streets, and in lots and parkades. Oversize vehicles can find parking at City Park (1600 Abbott Street). More information on parking in Kelowna can be found at kelowna.ca/parking.