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Kelowna Visitor Centre

Visitor Centres, Accessibility

Visitor CentresKelowna, Okanagan Valley, Thompson Okanagan

238 Queensway Avenue, Kelowna, British Columbia, V1Y 6S4

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Braille/large print signage for all publicly accessible areas
  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging
  • Hearing loop technology available

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
Additional Information

The Kelowna Visitor Centre is a pedestrian access facility and while there is no accessible parking on site, there is marked accessible parking within a 2 city-block radius.

Learn More

Tourism Kelowna will be temporarily closing our Kelowna Visitor Centre in response to COVID-19, effective March 17, 2020. Our team will continue to assist visitors and residents through digital channels including online web chat, email and social media, as well as by phone. Service will be provided seven days a week from 10 a.m. to 4 p.m.