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Best Western Plus Kelowna Hotel & Suites

Hotels, Accessibility

Accommodation, HotelsKelowna, Okanagan Valley, Thompson Okanagan

2402 Highway 97 N, Kelowna, British Columbia, V1X 4J1

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
  • Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Food Services
  • Accessible path of travel and accessible style tables/booths
Elevator
  • Multiple floors with an elevator that is large enough for a 180* turn with a mobility device (minimum 1.50-metre diameter)
Accessible Guest Rooms
  • Rooms for guests using mobility devices
  • Accessible route to accessible rooms
  • Entry door is a minimum 815 mm wide
  • Lowered “spyhole” in door
  • Lever type handle on entrance door
  • Easy pull or push door (max 2.3g of force)
  • Lowered room controls (light switches, temperature controls)
  • Space between furniture is a minimum of 900 mm
  • Space on both sides of bed is a minimum 1.5 metre square turning radius
Accessible Guest Room Bathroom
  • Lever style faucet controls
  • Door is a minimum 815 mm wide
  • Grab bars at toilet
  • Lowered mirror at sink vanity
  • Handheld showerhead with lever controls
  • Roll-under sink minimum roll under height 684 mm
  • Insulated pipes under sink vanity
  • Fixed maximum hot water temperature
  • No threshold roll-in shower
  • Bathtub with grab bars
  • Fixed grab bars in shower

Vision

  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Accommodation has closed captioning on TVs/video boards
  • Business has a visual warning (alarm) system
  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
Learn More

National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. Did we mentioned our free shuttle service?