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Vancouver Island Visitor Centre

Visitor Centres, Accessibility

3607 Small Rd#101, Cumberland, British Columbia, V9N 3Z8

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby Or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom In Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

Overall Space
  • Braille/large print signage for all publicly accessible areas
  • Audible alarm and/or public service system
  • Multiple lighting sources to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Cognitive & Sensory Friendly

Overall Space
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
Additional Information

Large spot in parking lot beside a sidewalk - can accommodate a van although not specifically marked.

Whether you are in the planning stages of your vacation or have arrived in the area and don’t know where to begin, the Comox Valley’s Vancouver Island Visitor Centre is your first stop to create an unforgettable vacation! The Centre also offers a fun and interactive introduction to Vancouver Island from ocean to alpine! Touch a live oyster, identify local trees or explore the region through a touch table of Vancouver Island images. Take a few fun photos of your own and enjoy free WI-Fi so you can catch up on the news at home. There are outdoor picnic tables, pet walking area and a children’s play structure. There is even an e-vehicle charge point.