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Old House Hotel & Spa

Spas & Wellness, Hotels, Accessibility

1730 Riverside Lane, Courtenay, British Columbia, V9N 8C7

Health and Safety Info

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
  • Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Restroom In Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Elevator
  • Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Accessible Guest Rooms
  • Rooms for guests using mobility devices
  • Accessible route to accessible rooms
  • Entry door is a minimum 815 mm wide
  • Lowered "spyhole" in door
  • Lever type handle on entrance door
  • Lowered room controls (light switches, temperature controls)
  • Lowered hanging space in closet
Accessible Guest Room Bathroom
  • Door is a minimum 815 mm wide
  • Roll-under sink minimum roll under height 684 mm
  • Lever style faucet controls
  • Lowered mirror at sink vanity
  • Shower chair with backrest (fixed or portable) within reach of controls
  • Fixed grab bars in shower
  • Handheld showerhead with lever controls
  • Raised toilet - 430-480 mm above floor with grab bars
  • Grab bars at toilet

Vision

Overall Space
  • Multiple lighting sources to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Hearing

Overall Space
  • Accommodation has closed captioning on TVs/video boards

Cognitive & Sensory Friendly

Overall Space
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
High Speed Internet Service
  • Business has high-speed internet service available for video application use

The Old House Hotel & Spa is an all-suite cozy West Coast hotel property in the heart of the Comox Valley. We offer 79 rooms ranging from deluxe studios, one & two bedroom suites and one penthouse suite, feel-at-home amenities such as fireplaces and laundry, heated outdoor pool and hot tub and more. Our River’s Edge and Eagle’s Ridge buildings are located on the Courtenay River Walking Trail, centrally located to downtown shopping, dining, championship golf courses, Mount Washington Resort and the Comox International Airport.