Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Parking
- Designated accessible parking near an accessible entrance that is specifically marked
- Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- One or more entry points are automated
- Entry route has a door that is at minimum 815 mm wide
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Multiple floors with an elevator that is large enough for a 180* turn with a mobility device (minimum 1.50-metre diameter)
- Rooms for guests using mobility devices
- Accessible route to accessible rooms
- Entry door is a minimum 815 mm wide
- Lowered “spyhole” in door
- Lever type handle on entrance door
- Lowered room controls (light switches, temperature controls)
- Lowered hanging space in closet
- Lever style faucet controls
- Door is a minimum 815 mm wide
- Shower chair with backrest (fixed or portable) within reach of controls
- Grab bars at toilet
- Lowered mirror at sink vanity
- Handheld showerhead with lever controls
- Roll-under sink minimum roll under height 684 mm
- Raised toilet - 430-480 mm above floor with grab bars
- Fixed grab bars in shower
Vision
- Multiple lighting options to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guest through venue as a guide, and to describe the sights
Hearing
- Accommodation has closed captioning on TVs/video boards
General
Emergency Plan
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
- Business has high-speed internet service available for video application use
- Staff have been trained on guide and service dog policies
- Business has a dog relief area on site
The Old House Hotel & Spa is a luxury boutique hotel property in the heart of the Comox Valley. We offer 79 rooms ranging from deluxe studios, one & two bedroom suites and one penthouse suite. We are located on the Courtenay River centrally located to all amenities such as down town shopping, dining, championship golf courses, Mount Washington Ski resort and the Comox International Airport.