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Tourism Vancouver Visitor Centre

Visitor Centres, Accessibility

200 Burrard St across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia, V6C 3L6

COVID-19 Safety Plan

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
Additional Information

One volunteer is able to communicate using ASL

Currently operating as a Virtual Visitor Centre, you can connect with our team online via our website or through our link here: https://direct.lc.chat/7943841 Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond. Operating Monday to Friday 8:30am – 5:00pm. After hours you can leave a message and you will receive a response the next business day.