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Tourism Vancouver Visitor Centre

Visitor Centres, Accessibility

Visitor CentresVancouver, Vancouver & Area, Vancouver, Coast & Mountains

200 Burrard St across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia, V6C 3L6

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Lobby or Reception Area
  • Lowered counter at the reception or ticket desk
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
Additional Information

One volunteer is able to communicate using ASL

Due to COVID-19, the Tourism Vancouver Visitor Centre is closed until further notice. We are exercising some caution and doing our part to stop the spread and keep our staff, volunteers, and community safe. Don’t worry, we can still help by phone and email. The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond. We are open year-round, with the exception of December 24th, 25th, 26th, and January 1st.