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Civic Hotel, Autograph Collection

Hotels, Accessibility

Accommodation, HotelsSurrey, Vancouver & Area, Vancouver, Coast & Mountains

13475 Central Ave, Surrey, British Columbia, V3T 0L8

Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • One or more entry points are automated
  • Entry route has a door that is at minimum 815 mm wide
Restroom in Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services
  • Accessible path of travel and accessible style tables/booths
Elevator
  • Multiple floors with an elevator that is large enough for a 180* turn with a mobility device (minimum 1.50-metre diameter)
Accessible Guest Rooms
  • Rooms for guests using mobility devices
  • Accessible route to accessible rooms
  • Entry door is a minimum 815 mm wide
  • Lever type handle on entrance door
  • Lowered room controls (light switches, temperature controls)
Accessible Guest Room Bathroom
  • Lever style faucet controls
  • Door is a minimum 815 mm wide
  • Shower chair with backrest (fixed or portable) within reach of controls
  • Grab bars at toilet
  • Lowered mirror at sink vanity
  • Handheld showerhead with lever controls
  • Roll-under sink minimum roll under height 684 mm
  • Raised toilet - 430-480 mm above floor with grab bars
  • No threshold roll-in shower
  • Fixed grab bars in shower

Vision

  • Audible alarm and/or public service system
  • Multiple lighting options to improve visibility
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guest through venue as a guide, and to describe the sights

Hearing

  • Accommodation has closed captioning on TVs/video boards
  • Business has a visual warning (alarm) system
  • Staff are trained to use alternative communication tools such as Apps or text messaging

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual and hearing requirements
High Speed Internet Service
  • Business has high-speed internet service available for video application use
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
Additional Information

Accessible parking stalls and valet parking is available. There is braille on the entrance doors to accessible rooms and in elevators. One side of the bed has room for mobility device to complete a 180 degree turn.

Civic Hotel, Autograph Collection®, is an independent, boutique hotel in the heart of a new Surrey, British Columbia, Canada city centre where local business welcomes the world. With 144 guest rooms, state-of-the-art conference and meeting space, a rooftop deck and premium amenities and services — all served by a curated culinary experience, our Surrey hotel on the Civic Plaza provides an ideal business or leisure experience. Please access parkade from University Drive.