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Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
- Designated accessible parking near an accessible entrance that is specifically marked
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Accessible path of travel and accessible style tables/booths
- Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Rooms for guests using mobility devices
- Accessible route to accessible rooms
- Entry door is a minimum 815 mm wide
- Lowered "spyhole" in door
- Lever type handle on entrance door
- Lowered bed height (550-600 mm)
- Space between furniture is a minimum of 900 mm
- Lowered hanging space in closet
- Additional guest rooms have visually or hard of hearing features
- Door is a minimum 815 mm wide
- Roll-under sink minimum roll under height 684 mm
- Lever style faucet controls
- Shower chair with backrest (fixed or portable) within reach of controls
- Fixed grab bars in shower
- Handheld showerhead with lever controls
- Raised toilet - 430-480 mm above floor with grab bars
Vision
- Audible alarm and/or public service system
- Multiple lighting sources to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
- Accommodation has closed captioning on TVs/video boards
- Business has a visual warning (alarm) system
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
General
- Business has a dog relief area on site
- Business has high-speed internet service available for video application use
Hotel will remove hinges in order to increase accessibility to room; fire requirement to have auto-close; hotel will adjust bed height to accommodate guests' needs
Located on the shores of stunning Kootenay Lake, our full service resort and convention centre offers exquisite deluxe rooms and designer suites. Onsite features include restaurant, lounge, fitness centre, indoor pool/hot tub, day spa, boutique shops and full service marina. Lifestyle and Getaway packages available. Please note: we are in the process of completing some exciting renovations to the resorts interior, including replacing the carpets and wallpaper in our guestrooms and/or hallways. Work may occur daily between the hours of 8 am to 8 pm until mid-April. We are committing to limiting noise as much as possible and ensuring that our guests experience little disruption during their stay. Thank you for your understanding.
